Simplifying Digital Transformation
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The Transformation Journey Has Just Begun
Banks have spent a lot of money on the customer facing layer, which results in improved customer ratings. But most of them are still unable to utilize data to provide innovative products and personalize the customer experience.
A big impediment to owning the customer experience is the “speed to market” which remains a challenge for most banks.
In today’s scenario, banks face unorthodox competition from the likes of Google and Facebook, to name a few. To remain the choice of customers and be competitive banks must aggressively adopt the digital route and transform their go to market approach.
The Challenges
Legacy Core Replacement
Complex infrastructure, high risk, high rates of failure
Traditional Product Based Business Model
A need to change to a customer focused organization with products designed to meet customer needs
and requirements
Time to Market
With increasing pressure launch new products quickly, banks need to manage their offerings
effectively
Digital Savvy Customer
Today’s customers demand faster processes, more options and better experience
Expanding Competitive Landscape
BigTech & FinTech’s foray into the banking world has added to the pressure on banks to own the
customer experience
Adoption of Open Banking
Lowers entry barriers, need for innovative products, monetizing and managing ecosystem
How SunTec Simplifies Your Transformation Journey? (Financial services)
- Adopt digital transformation without replacing your legacy core systems: Add customer engagement capabilities by ‘hollowing out customer engagement functions’ and managing it as a horizontal cross-enterprise layer.
- Transition from being product-focused to customer-first:
Get end-to-end product innovation capabilities, sophisticated customer data management, partner ecosystem and revenue and pricing management.
SunTec Offerings
See how we combine components of SunTec Xelerate to create specific solutions for digital transformation,
revenue management, customer experience orchestration and partner ecosystem management.
Relationship-based Pricing
Enhance customer relationships, share of wallet and operational efficiency through differential and
automated pricing. Analyze customer data in real time and deliver context- specific offers at the
right time.
Enterprise Product Management
Create and maintain optimized product portfolio with extreme agility. It comes pre-integrated with the relationship-based pricing module and can be seamlessly integrated with core applications.
Billing & Invoicing
Allows financial institutions to manage all their billing and invoicing requirements including complex
charging situations for customers availing multiple products and services. Provides a consolidated
statement from across multiple business lines.
Deal Management
Manage the complete deal lifecycle of all the contracts in the enterprise, across products and
businesses. Use a single source of truth to streamline and simplify complex negotiations across
different geographies, increase profit margins, ensure price transparency and policy compliance.
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Dynamic Offer Management
Track your customers’ lifetime journey, get a complete view of the relationship and make highly
personalized offers. You can even bundle offers from other partners in your ecosystem to make an
offer your customers just can’t refuse.
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Loyalty Management
Determine the true value of every customer relationship regardless of the complexity of your account hierarchies and product bundles and launch effective loyalty programs. Combine your loyalty program with relationship-based pricing, identify upsell and cross-sell opportunities and improve customer retention.
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Open Banking Monetization
Embrace the open banking economy – add new business models and revenue sources. Our easy to
manage partner ecosystem allows you to transition from being a mere utility provider to a true value
aggregator.
Taxation
Your one-stop-solution for all GST and VAT regulatory compliance requirements. Configurable
framework that seamlessly integrates with business systems across organizational silos, covering tax
determination, invoicing, return filing and reporting.
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Accelerating your digital transformation journey has never been this simple!
Discover how