Driving an Effective Transformation Agenda
- Homepage
- >
In Search of Operational Efficiency and New Business Models
The telecom industry is undergoing a phenomenal change, moving from an otherwise static industry to one where products and services are changing dynamically. Legacy revenue streams are declining, and the share of wallet is being challenged by competitive telecom companies and technology vendors. Operators are forced to rethink their customer acquisition and retention strategies – this demands a big change in the thinking and an even bigger change in business operations.
Telecom companies need to create innovative products that are centered around customer
demands as opposed to simply pushing the product in the market. In addition, they are under
constant pressure to match the user experience provided by companies like Facebook, Amazon and
Google. The focus has discretely shifted from quality of service to quality of experience.
The telecommunication sector, like other industries, is currently caught up in a paradigm shift to digital transformation, which is compelling them to consider new avenues and opportunities to maintain footfalls. Changes in telecommunication markets are driven by rapidly advancing technologies and customer demand for increasingly sophisticated services. Customers today want to freely choose services and then negotiate the terms of those services. To meet this demand a highly flexible product and service bundling capability and a support for complex pricing models is essential.
The Challenges
Digital Aspirations, Analogue Mindset
Legacy Infrastructure Lacks Agility and Scalability
Traditional Product-centric Approach
Poor Ecosystem Relationships
Inability to Leverage Customer Data and Analytics
Poor Process Automation
Increased Complexity of Operations
Explosion of Data and the Reality of IoT
How SunTec Simplifies Your Transformation Journey?
- Monetize end-user services: Deploy an ‘intelligence layer’ to roll out innovative products and offers that are personalized to your customer needs.
- Reduce time to market: Quickly launch products and manage product changes with agility and scalability.
SunTec Offerings
See how we combine components of SunTec Xelerate to create specific solutions for digital transformation, revenue management, customer experience orchestration and partner ecosystem management.
Enterprise Product Management
Comprehensive enterprise catalog management along with full product life cycle management across multiple business lines.
Service Provisioning and Activation
Configurable system that simplifies the service activation to complex network elements and rule-driven activation flow.
Real-time Event Collection and Mediation
Real-time event collections from network elements and event generators like IMS, IPDR and back
office systems.
Convergent Billing and Invoicing System
SunTec Xelerate facilitates converged bills for customers with charges from multiple services of different
lines of businesses.
Relationship-based Pricing and Value Management
Enhance customer relationships, share of wallet and operational efficiency through differential and
automated pricing.
Automated Revenue Value Chain Management
Track your customers’ lifetime journey, get a complete view of the relationship and make highly
personalized offers.
Partner Management and Monetization
Complete solution for partner management – right from partner onboarding, contract negotiation,
setup of contracted revenue share models and actual revenue share computations and settlement.
OTT Billing
OTT billing with flexible pricing models to support innovative monetization strategies. Data analytics
support for churn management, camping management and optimization of monetization strategies.130+ leading organizations across 45+ countries use SunTec’s Xelerate to deliver value.
See SunTec Xelerate in action